Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you and PepoCloud LLC (“Peposmart,” “we,” “our,” or “us”) and govern your access to and use of our websites, applications, scheduling tools, integrations, and related services (the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” refers to the entity.

2. Privacy

Our Privacy Notice describes how we collect, use, and share personal data. By using the Services, you acknowledge that your information will be processed in accordance with that notice.

3. Eligibility and Authority

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and capable of entering into a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind the organization to these Terms.

4. Accounts and Security

You may need an account to use certain features. You must provide accurate, current information and keep it updated. You are responsible for safeguarding your credentials and for all activities under your account. Notify us immediately of unauthorized use. We may reclaim usernames on behalf of businesses or individuals that hold legal rights to those names.

5. Use of the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your business or personal purposes. We may modify, suspend, or discontinue the Services (in whole or in part) at any time. Certain features may be in beta or pre-release and may change without notice.

6. Your Content and Permissions

You retain ownership of content you submit to the Services (“User Content”). To operate and improve the Services, you grant Peposmart a worldwide, royalty-free, non-exclusive license to host, store, reproduce, modify, create derivative works of, communicate, publish, publicly display, and distribute your User Content solely to provide and improve the Services and to enforce these Terms.

You are responsible for your User Content and for ensuring you have all rights necessary to grant this license. Do not submit content you do not have permission to use or share.

7. Peposmart Intellectual Property

The Services, including all software, design, text, graphics, logos, trademarks, and other materials, are owned by Peposmart or our licensors and are protected by intellectual property laws. Except for the limited rights expressly granted to you in these Terms, we reserve all rights in and to the Services.

8. Acceptable Use

You may not use the Services to: (a) violate any law or rights of others; (b) upload or share malicious code; (c) attempt to gain unauthorized access to systems; (d) interfere with or disrupt the Services; (e) send spam or unsolicited communications; (f) misrepresent your affiliation; (g) collect or harvest information without consent; or (h) reverse engineer, decompile, or otherwise attempt to derive source code except where permitted by law.

9. Integrations and Third-Party Services

The Services may allow you to connect to third-party products (such as calendars, conferencing tools, CRMs, or payment providers). Those services are provided by third parties under their own terms and privacy policies. Peposmart is not responsible for third-party services, and enabling an integration may share your data with that third party as directed by you.

10. Use of Google Calendar and Google Meet Data (Google API Services Disclosure)

If you connect your Google account to use Google Calendar or Google Meet, you grant us the permissions necessary to perform scheduling functions via Google APIs. We use and transfer information received from Google APIs in accordance with the Google API Services User Data Policy, including the Limited Use requirements.

Data we access and how we use it

• Calendar data (calendar lists, event metadata, and availability) to read availability, prevent double-booking, and create/update/delete events you schedule through the Services.
• Google Meet details (links, meeting IDs, conferencing settings, related metadata) to generate and attach Meet links to events and display meeting details to you and invitees.

We do not access or store meeting content (audio, video, screen share, or in-meeting chat) through Google APIs, and we do not use Google data for advertising, profiling, or unrelated analytics.

OAuth tokens and related credentials are encrypted and stored securely. If you disconnect your Google account, we revoke and delete tokens and cease accessing Google data.

You may disconnect from within the Services or via your Google Account settings (“Security” → “Third-party access”).

11. Use of Zoom Meeting Data (Zoom API Disclosure)

If you connect your Zoom account, you authorize us to use Zoom APIs to create and manage Zoom meetings for events scheduled through the Services in accordance with Zoom’s API policies.

• We access meeting metadata (IDs, join links, settings, start/end times) and necessary profile details to attach Zoom meetings to calendar events and display details to you and invitees.
• We do not access or store meeting content (audio, video, screen share, or chat) through Zoom APIs, and we do not use Zoom data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect Zoom via the Services or your Zoom account permissions; upon disconnection we revoke tokens and stop accessing Zoom data.

12. Use of Outlook Calendar and Microsoft Teams Data

If you connect Microsoft 365/Outlook Calendar and/or Microsoft Teams, you authorize us to use Microsoft APIs (including Microsoft Graph) solely to provide scheduling and meeting functionality consistent with Microsoft’s terms and privacy requirements.

• We access calendar lists, event metadata, and availability to read availability, prevent double-booking, and create/update/delete events you schedule through the Services.
• We access Teams meeting metadata (links, IDs, settings, related conferencing details) to generate and attach Teams meetings to events and display details to you and invitees.
• We do not access or store Teams meeting content (audio, video, screen share, or in-meeting chat) through these APIs, and we do not use this data for advertising, profiling, or unrelated analytics.

OAuth tokens and credentials are encrypted and stored securely. Disconnecting your Microsoft account via the Services or your Microsoft account permissions revokes tokens and stops further access.

13. Use of HubSpot CRM Data

If you connect your HubSpot account, you authorize us to use HubSpot APIs to synchronize contact and engagement data for meetings scheduled through the Services, in accordance with HubSpot's API policies.

• We access contact data (names, emails, phone numbers, company information) and company data to create or update CRM records when bookings are made.
• We create engagements (meeting notes, tasks) on contact timelines to log meeting outcomes and action items.
• We access deal and pipeline data (deal stages, deal names, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update deal stages in HubSpot based on AI-generated suggestions derived from meeting analysis. Deal stage updates are never applied automatically without user confirmation.
• We do not access or modify HubSpot data unrelated to scheduling and deal management functionality, and we do not use HubSpot data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect HubSpot via the Services or your HubSpot account settings; upon disconnection we revoke tokens and stop accessing HubSpot data.

14. Use of Slack Data

If you connect your Slack workspace, you authorize us to use Slack APIs to send booking notifications and meeting updates to channels you designate, in accordance with Slack's API policies.

• We access workspace and channel information needed to deliver notifications to your selected channels.
• We send messages for booking confirmations, cancellations, reminders, and meeting summaries as configured by you.
• We do not access private messages, direct messages, or message history. We do not use Slack data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect Slack via the Services or your Slack workspace settings (“Manage apps”); upon disconnection we revoke tokens and stop accessing Slack data.

15. Use of Salesforce CRM Data

If you connect your Salesforce account, you authorize us to use Salesforce APIs to synchronize contact and engagement data for meetings scheduled through the Services, in accordance with Salesforce's API policies.

• We access contact and lead data (names, emails, phone numbers, company information) to create or update CRM records when bookings are made.
• We create tasks and activities on contact records to log meeting outcomes and action items.
• We access opportunity and pipeline data (deal stages, opportunity names, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update opportunity stages in Salesforce based on AI-generated suggestions derived from meeting analysis. Stage updates are never applied automatically without user confirmation.
• We do not access or modify Salesforce data unrelated to scheduling and deal management functionality, and we do not use Salesforce data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect Salesforce via the Services or your Salesforce account settings; upon disconnection we revoke tokens and stop accessing Salesforce data.

16. Use of Zoho CRM Data

If you connect your Zoho CRM account, you authorize us to use Zoho APIs to synchronize contact and engagement data for meetings scheduled through the Services, in accordance with Zoho's API policies.

• We access contact and lead data (names, emails, phone numbers, company information) to create or update CRM records when bookings are made.
• We create notes and tasks on contact records to log meeting summaries and action items.
• We access deal and pipeline data (deal stages, deal names, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update deal stages in Zoho CRM based on AI-generated suggestions derived from meeting analysis. Deal stage updates are never applied automatically without user confirmation.
• We do not access or modify Zoho data unrelated to scheduling and deal management functionality, and we do not use Zoho data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect Zoho CRM via the Services or your Zoho account settings; upon disconnection we revoke tokens and stop accessing Zoho data.

17. Use of Pipedrive CRM Data

If you connect your Pipedrive account, you authorize us to use Pipedrive APIs to synchronize contact and deal data for meetings scheduled through the Services, in accordance with Pipedrive's API policies.

• We access person and organization data (names, emails, phone numbers, company information) to create or update CRM records when bookings are made.
• We create activities and notes on person records to log meeting summaries and action items.
• We access deal and pipeline data (deal stages, deal values, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update deal stages in Pipedrive based on AI-generated suggestions derived from meeting analysis. Deal stage updates are never applied automatically without user confirmation.
• We do not access or modify Pipedrive data unrelated to scheduling and deal management functionality, and we do not use Pipedrive data for advertising, profiling, or unrelated analytics.

API tokens are encrypted and stored securely. You may disconnect Pipedrive via the Services; upon disconnection we delete stored credentials and stop accessing Pipedrive data.

18. Use of Microsoft Dynamics 365 Data

If you connect your Microsoft Dynamics 365 account, you authorize us to use Dynamics 365 APIs to synchronize contact and engagement data for meetings scheduled through the Services, in accordance with Microsoft's API policies.

• We access contact and account data (names, emails, phone numbers, company information) to create or update CRM records when bookings are made.
• We create activities and tasks on contact records to log meeting summaries and action items.
• We access opportunity and pipeline data (deal stages, opportunity values, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update opportunity stages in Dynamics 365 based on AI-generated suggestions derived from meeting analysis. Stage updates are never applied automatically without user confirmation.
• We do not access or modify Dynamics 365 data unrelated to scheduling and deal management functionality, and we do not use Dynamics 365 data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect Dynamics 365 via the Services or your Microsoft account settings; upon disconnection we revoke tokens and stop accessing Dynamics 365 data.

19. Use of Freshsales CRM Data

If you connect your Freshsales account, you authorize us to use Freshsales APIs to synchronize contact and engagement data for meetings scheduled through the Services, in accordance with Freshworks' API policies.

• We access contact and lead data (names, emails, phone numbers, company information) to create or update CRM records when bookings are made.
• We create notes and tasks on contact records to log meeting summaries and action items.
• We access deal and pipeline data (deal stages, deal values, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update deal stages in Freshsales based on AI-generated suggestions derived from meeting analysis. Deal stage updates are never applied automatically without user confirmation.
• We do not access or modify Freshsales data unrelated to scheduling and deal management functionality, and we do not use Freshsales data for advertising, profiling, or unrelated analytics.

API tokens are encrypted and stored securely. You may disconnect Freshsales via the Services; upon disconnection we delete stored credentials and stop accessing Freshsales data.

20. Use of Copper CRM Data

If you connect your Copper account, you authorize us to use Copper APIs to synchronize contact and engagement data for meetings scheduled through the Services, in accordance with Copper's API policies.

• We access people and company data (names, emails, phone numbers, company information) to create or update CRM records when bookings are made.
• We create activities and tasks on person records to log meeting summaries and action items.
• We access opportunity and pipeline data (deal stages, opportunity values, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update opportunity stages in Copper based on AI-generated suggestions derived from meeting analysis. Stage updates are never applied automatically without user confirmation.
• We do not access or modify Copper data unrelated to scheduling and deal management functionality, and we do not use Copper data for advertising, profiling, or unrelated analytics.

API tokens are encrypted and stored securely. You may disconnect Copper via the Services; upon disconnection we delete stored credentials and stop accessing Copper data.

21. Use of Monday.com CRM Data

If you connect your Monday.com account, you authorize us to use Monday.com APIs (GraphQL) to synchronize contact and meeting data to your Monday.com boards, in accordance with Monday.com's API policies.

• We access board data (board lists, items, columns) to create or update contact items when bookings are made.
• We create updates (notes) on items to log meeting summaries and outcomes.
• We create subitems (tasks) linked to contacts based on meeting action items.
• We access deal and status column data to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update deal status columns in Monday.com based on AI-generated suggestions derived from meeting analysis. Status updates are never applied automatically without user confirmation.
• We do not access or modify Monday.com data unrelated to your configured CRM board and deal management, and we do not use Monday.com data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect Monday.com via the Services or your Monday.com account settings; upon disconnection we revoke tokens and stop accessing Monday.com data.

22. Use of ActiveCampaign Data

If you connect your ActiveCampaign account, you authorize us to use ActiveCampaign APIs to synchronize contact and meeting data to your ActiveCampaign CRM, in accordance with ActiveCampaign's API policies.

• We access contact data (names, emails, tags) to create or update contacts when bookings are made.
• We create notes on contacts to log meeting summaries and outcomes.
• We add tags (such as “Had Meeting”) to contacts for tracking meeting activity.
• We access deal and pipeline data (deal stages, deal values, pipeline configurations) to read current deal status and provide AI-powered deal stage suggestions based on meeting transcript analysis.
• With your approval, we may update deal stages in ActiveCampaign based on AI-generated suggestions derived from meeting analysis. Deal stage updates are never applied automatically without user confirmation.
• We do not access or modify ActiveCampaign data unrelated to CRM synchronization and deal management, and we do not use ActiveCampaign data for advertising, profiling, or unrelated analytics.

API credentials are encrypted and stored securely. You may disconnect ActiveCampaign via the Services; upon disconnection we delete stored credentials and stop accessing ActiveCampaign data.

23. Use of Close CRM Data

If you connect your Close account, you authorize us to use Close APIs to synchronize contact and lead data for meetings scheduled through the Services, in accordance with Close's API policies.

• We access lead, contact, and activity data to sync meeting information and follow-up tasks.
• We create or update leads when meetings are booked, and log meeting notes as activities.
• We do not access or modify Close data unrelated to scheduling functionality, and we do not use Close data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect Close via the Services; upon disconnection we delete stored credentials and stop accessing Close data.

24. Use of PayPal Data

If you connect your PayPal account to collect payments for your scheduled meetings, you authorize us to use PayPal APIs to facilitate payment processing, in accordance with PayPal's API policies and User Agreement.

• We access your PayPal profile information (name, email) to verify your connected account and display payment options to invitees.
• We facilitate payment collection through PayPal's secure payment flow when invitees book paid events.
• We do not store payment card details or access your PayPal balance, transaction history, or financial information beyond what is necessary to process event payments.
• We do not use PayPal data for advertising, profiling, or unrelated analytics.

OAuth tokens are encrypted and stored securely. You may disconnect PayPal via the Services or your PayPal account settings (“Apps & Permissions”); upon disconnection we revoke tokens and stop accessing PayPal data.

25. Use of Stripe Data

If you connect your Stripe account to collect payments for your scheduled meetings, you authorize us to use Stripe Connect APIs to facilitate payment processing, in accordance with Stripe's Terms of Service and Connected Account Agreement.

• We access your Stripe account information (account ID, business name, email) to verify your connected account and display payment options to invitees.
• We create payment intents and checkout sessions through Stripe when invitees book paid events, directing payments to your connected Stripe account.
• We receive webhook notifications from Stripe to confirm payment status and associate successful payments with bookings.
• We do not store payment card details (handled entirely by Stripe) or access your Stripe balance, payout history, or financial data beyond what is necessary to process event payments.
• We do not use Stripe data for advertising, profiling, or unrelated analytics.

OAuth tokens and account credentials are encrypted and stored securely. You may disconnect Stripe via the Services or your Stripe Dashboard (“Settings → Connected accounts”); upon disconnection we revoke access and stop processing payments through your account.

26. Paid Plans, Trials, and Renewals

If you purchase a paid plan, you agree to pay the fees disclosed at checkout. Subscriptions renew automatically at the then-current rate unless canceled before the renewal date. We may change pricing with reasonable notice or at renewal in accordance with applicable law.

Trials may convert to paid subscriptions unless canceled before the end of the trial. We may suspend or cancel your access for failure to pay or for chargebacks. Unless required by law, fees are non-refundable once the billing period begins.

Each plan includes a specific allocation of AI Meeting Notes (AI-powered meeting recording, transcription, and analysis). The current limits are:

• Free Plan: 2 AI meeting notes (lifetime total). Once used, AI meeting notes are no longer available unless you upgrade to a paid plan.
• Personal Premium Plan: Up to 30 AI meeting notes per calendar month.
• Team Plan: Up to 50 AI meeting notes per calendar month (shared across all team members), subject to the Fair Usage Policy below.
• Enterprise Plan: Up to 50 AI meeting notes per calendar month by default, with custom limits available upon request.

AI meeting note usage counts are based on meetings where the AI bot successfully joins, regardless of whether other participants are present. Meeting note limits reset on the first day of each calendar month (except for the Free Plan, which has a lifetime cap). We reserve the right to adjust these limits with reasonable notice.

27. Fair Usage Policy

Certain plans may include features described as “unlimited” (such as unlimited team members, unlimited bookings, or unlimited storage). These features are subject to our Fair Usage Policy, which is designed to ensure quality service for all users.

Fair usage limits are set at levels that accommodate the vast majority of typical business use cases. If your usage significantly exceeds normal patterns or impacts service performance for other users, we may contact you to discuss your needs and offer an appropriate enterprise solution.

Examples of fair usage limits include:

• Team members: Plans with unlimited team members are subject to a fair usage limit designed for typical business teams. Organizations requiring significantly larger teams should contact our sales team for a custom enterprise plan.
• AI Meeting Notes: Team and Enterprise plans include up to 50 AI meeting notes per calendar month. This limit is designed to accommodate typical sales team usage. If your team consistently exceeds this limit, please contact us to discuss a custom allocation.
• Meeting recording duration: Each meeting recording session is limited to a maximum of 3 hours. The AI bot will automatically leave the meeting after 3 hours of recording. Additionally, if no participants join the meeting within 5 minutes, the bot will automatically leave.
• Meeting recording storage: Free plan recordings are stored for 7 days and then automatically deleted. Paid plan recordings are stored indefinitely.
• API calls and integrations: Reasonable limits apply to prevent abuse and ensure service availability.
• Storage and file uploads: Subject to reasonable limits based on typical business usage patterns.

We reserve the right to enforce fair usage limits at our discretion. If you approach or exceed these limits, we will notify you and work with you to find an appropriate solution, which may include upgrading to an enterprise plan with higher or custom limits.

28. Taxes and Additional Costs

Prices exclude applicable taxes and fees unless stated otherwise. You are responsible for paying all taxes, levies, or duties associated with your purchases and for any currency conversion or bank fees.

29. Your Invitees and Transactions

If you use the Services to accept bookings, payments, or other interactions with invitees, you are responsible for your relationship with those invitees, including compliance with laws, obtaining necessary consents, and providing required notices. We do not control or endorse interactions between you and invitees and are not liable for disputes that arise between you and any invitee or third party.

30. Beta and Experimental Features

We may offer beta or experimental features. These features are provided as-is, may change or be discontinued at any time, and may have different reliability or security characteristics than our generally available Services.

31. Suspension and Termination

We may suspend or terminate your access to the Services (or remove content) if you breach these Terms, if required by law, or to protect the Services or other users. You may stop using the Services at any time. Upon termination, your right to use the Services ends, but provisions that by their nature should survive will survive (including ownership, warranty disclaimers, limitations of liability, and dispute resolution).

32. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL BE PRESERVED WITHOUT LOSS.

33. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Peposmart AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO Peposmart FOR THE SERVICES IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

34. Indemnification

You will indemnify and hold harmless Peposmart and our affiliates, officers, agents, partners, and employees from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party.

35. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Delaware, United States, and you and Peposmart consent to personal jurisdiction there. Where applicable law requires, you may also have the right to bring disputes in your local courts.

CLASS ACTION WAIVER: To the fullest extent permitted by law, disputes must be brought on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative action.

36. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. If a change is material, we will provide notice (for example, by email or in-product notice). Your continued use of the Services after the effective date of any updated Terms constitutes acceptance of the changes.

37. Contact Information

If you have questions about these Terms or the Services, contact us: