PepoSmart product facts

PepoSmart is an AI scheduling and meeting-intelligence platform. It combines booking pages and availability rules with an AI notetaker that joins supported online meetings, then produces transcripts, summaries, action items, coaching scores, CRM updates and reviewed follow-up email drafts. Availability and usage limits vary by plan.

This page is the canonical source for every objective fact PepoSmart publishes about itself — plans, prices, usage limits, integrations, retention and known limitations. Marketing pages, comparison pages and documentation draw their numbers from here. Where a page disagrees with this one, this page is correct; please tell us so we can fix it.

Reviewed by PepoSmart Product Team · Last verified 22 August 2026 · Reviewed against the running product · Product facts

Plans, prices and AI recording limits

Prices are per user, per month, in US dollars, excluding tax. Scheduling is unlimited on every plan — only AI recordings are metered.

PepoSmart plans, prices, AI recording allowances and seat rules
Plan	Monthly	Annual	AI recordings	Seats
Free	$0/user/mo	$0	2 lifetime	1 (account owner only)
Starter	$12/user/mo	$10/user/mo (billed $120/user/yr)	5 per month	No cap — each teammate is one billed seat
Professional	$19/user/mo	$16/user/mo (billed $192/user/yr)	10 per month	No cap — each teammate is one billed seat
Business	$69/user/mo	$55/user/mo (billed $660/user/yr)	Unlimited, subject to a fair-use ceiling of 50 recordings per user per month	No cap — each teammate is one billed seat
Enterprise	Custom	Custom	Custom	Custom

What each plan is for

Free: Unlimited event types and unlimited scheduled meetings, calendar and conferencing integrations, booking notifications, and 2 lifetime AI recordings to trial the notetaker.
Starter: Everything in Free plus AI meeting notes, follow-up email drafts, coaching scorecards, deal intelligence, meeting analytics, and paid team seats.
Professional: Everything in Starter plus CRM integrations, Zapier and Make automation, Slack notifications, payment collection at booking, and email broadcasts and sequences.
Business: Everything in Professional plus fair-use unlimited AI recordings, team coaching views, priority support, and API access.
Enterprise: Custom contract, dedicated support and custom integrations. Provisioned manually by the PepoSmart team, not through self-serve checkout.

On the word “unlimited”. Business and Enterprise recordings are described as unlimited, but a fair-use ceiling of 50 recordings per user per month applies. We state the ceiling wherever the word appears rather than hiding it in a policy page. Scheduling is a separate matter: event types and booked meetings are genuinely unlimited on every plan, including Free, with no fair-use ceiling.

A recording counts against the allowance once the notetaker is booked onto the meeting and until processing finishes. Recordings that fail or are cancelled do not count.

Billing and seats

Billing rules
Item	Fact
Processor	Stripe
Billing unit	Per user (seat). Quantity is the account owner plus every accepted team member.
Seat cap	Paid plans have no seat cap. Every teammate you add becomes one billed seat on the subscription.
Seat changes	Seat quantity is synced automatically when a teammate accepts an invitation or is removed. Pending invitations reserve a seat until they are accepted or revoked.
Currency	USD
Billing cadence	Monthly · Annual (billed once per year, per seat)
Changing plan	Upgrades and downgrades between paid plans are applied in place through Stripe and prorated by Stripe's standard rules.
Cancellation	Cancel any time from the billing portal. Access continues to the end of the paid period; the subscription is not prorated on cancellation.
Tax	Applicable sales tax or VAT is calculated by Stripe at checkout and is not included in the list prices above.

Scheduling and booking

Unlimited event types and unlimited scheduled meetings on every plan, including Free
Public booking pages and private, link-only events
Custom intake questions: single line, multi-line, radio, checkbox, dropdown and phone number, each required or optional
Up to ten additional guests per booking
Automatic time-zone conversion into the invitee's local time
Cancellation and rescheduling, which removes the calendar event and conferencing link

Event types

One-on-one, Group, Round-robin, Collective, One-off meeting.

How conflicts are handled

PepoSmart checks your connected calendars before showing a slot and again when a booking is submitted, so a slot that is already busy is not offered. Events created outside a connected calendar, or on a calendar you have not connected, are not visible to PepoSmart and cannot be checked.

Availability controls

Every control below is available on all plans, including Free.

Recurring weekly hours, with multiple time ranges per day
Multiple named availability schedules, assignable per event type
Minimum booking notice
Before- and after-meeting buffers
How far ahead invitees can book
Date-specific overrides
Holiday and vacation ranges
Daily, weekly and monthly meeting limits
A cap on simultaneous meetings in one slot
Conflict checking against connected calendars

Teams and round-robin

Team facts
Item	Fact
Available on	Starter and above
Roles	Owner, Admin, Member
Per-member permissions	Whether a member can host events; Whether a member can view meeting notes
Seats	Free is owner-only (1 seat). Paid plans have no seat cap — every teammate you add becomes one billed seat, and pending invitations reserve a seat until accepted or revoked.
Round-robin	Yes. PepoSmart distributes team bookings among the eligible hosts on a round-robin event, choosing from hosts who are free at that time.

How a round-robin booking is assigned

When an invitee picks a slot on a round-robin event, PepoSmart selects one host from the event’s eligible hosts using:

The host's own availability schedule for the event
Conflicts on the host's connected calendars
Per-host meeting limits
Previous assignments and how recently each host was assigned

AI meeting notes

AI meeting notes facts
Item	Fact
Available on	Starter and above. Free accounts get 2 lifetime AI recordings so the notetaker can be trialled before paying.
Supported meeting platforms	Zoom, Google Meet, Microsoft Teams
Prerequisites	The event's location must be a supported online meeting: Zoom, Google Meet or Microsoft Teams. AI meeting notes must be enabled on the event. The host's account must have recording allowance remaining on its plan.
What you get	Recording with playback and download Full transcript with speaker labels Structured AI summary, including a timestamped view Action items with an owner and priority Sentiment and buyer-intent read Coaching scorecard Follow-up email draft for review
Retention — Free	Recordings are retained for 7 days and then deleted automatically.
Retention — paid plans	Recordings are retained for the life of the account with no scheduled expiry, and can be deleted at any time from the meeting record.
Limitations	Phone calls and in-person meetings cannot be recorded — the notetaker joins as a participant in an online meeting. The notetaker is a visible participant. Every attendee can see that the meeting is being recorded. Obtaining any consent required in your jurisdiction or by your organisation's policy is the host's responsibility. Recording can fail — for example if the bot is denied entry from a waiting room, the meeting link changes, or there is no usable audio. Failed recordings do not consume the plan allowance. Transcription quality varies with audio quality, accents, crosstalk and language.

How the call score is calculated

Published in full so the number can be checked rather than trusted. The score is the sum of four components worth 25 points each, normalised to a 30-minute call.

Call score components
Component	Points	How it is scored
Talk ratio	25	Full marks for a host talk share of 40–50%. A reduced score applies between 30–40% and 50–60%, and the score falls one point for each percentage point outside the 30–60% band.
Questions asked	25	Full marks for 10–15 questions per 30 minutes; 20 points for 7–20; 15 points for 5 or more; 10 points for 3 or more; 5 points for at least 1.
Filler words	25	Starts at 25 and loses 2 points per filler word per 30 minutes, to a floor of 0.
Engagement	25	Starts at 25. Loses up to 15 points for the longest monologue (over 45s, 60s, 90s and 120s thresholds) and up to 10 more where the host's talk share exceeds 65%, 75% or 85%.

Call score rating bands
Rating	Score
Excellent	85–100
Good	70–84
Average	55–69
Needs work	40–54
Poor	0–39

What the score is not. The score measures conversational mechanics in the transcript. It does not measure whether the call was useful, whether the product fit the buyer, or whether the deal will close, and it should be read alongside the call itself rather than used on its own to evaluate a person.

Deal intelligence

Deal intelligence facts
Item	Fact
Objection categories	6: Pricing, Timing, Competitor, Authority, Need, Trust
Deal-risk signal categories	6: Stalled deal, Ghosting, Champion leaving, Budget cut, Negative sentiment, Internal politics
Deal risk score	A 0–100 deal-risk score combining detected objections (weighted by severity), risk signals, competitor mentions and whether budget was discussed.
Human control	CRM deal-stage changes are recommendations. PepoSmart surfaces a suggested stage and the user must approve it before anything is written to the CRM.
Limitations	Objections, risk signals and competitor mentions are detected from the transcript by pattern and model analysis. They can miss implicit statements and can flag phrases that were not meant as objections, so they are prompts for a human to review, not verdicts.

Relationship intelligence

Relationship intelligence facts
Item	Fact
Health labels	Growing, Stable, Declining, At risk
Signals used	Meeting count and total meeting time per contact First and most recent meeting dates Average call score across meetings Sentiment trend across meetings Commitments made by either side, with pending, completed and overdue states
Limitations	Health labels are derived from meetings PepoSmart recorded. Contacts with only one recorded meeting, or relationships mostly conducted over email or phone, will have little signal and default to Stable.

Integrations

PepoSmart connects to 10 CRMs, two calendar providers, three video platforms, two payment providers and three automation or notification tools. Each entry states exactly what PepoSmart reads and writes.

Calendars (2)

Calendars integrations
Integration	Plans	What PepoSmart does
Google Calendar	All plans, including Free	Reads busy times from your connected calendars to prevent double-booking, and writes an event for each confirmed booking. Cancelling a booking removes the event.
Outlook Calendar	All plans, including Free	Reads busy times through Microsoft Graph to prevent double-booking, and writes an event for each confirmed booking. Cancelling a booking removes the event.

Video conferencing (3)

Video conferencing integrations
Integration	Plans	What PepoSmart does
Google Meet	All plans, including Free	Creates a Meet link on the calendar event when the booking is confirmed.
Zoom	All plans, including Free	Creates a unique Zoom meeting per booking and removes it if the booking is cancelled.
Microsoft Teams	All plans, including Free	Creates a Teams online meeting per booking through Microsoft Graph.

CRM (10)

CRM integrations
Integration	Plans	What PepoSmart does
HubSpot	Professional and above	Looks up or creates the contact, logs the meeting and booking answers, and creates follow-up tasks from approved action items.
Salesforce	Professional and above	Looks up or creates Leads/Contacts, logs the meeting as an activity, and creates Tasks from approved action items.
Pipedrive	Professional and above	Looks up or creates the person, logs the meeting activity, and creates follow-up activities from approved action items.
Zoho CRM	Professional and above	Looks up or creates the contact, logs the meeting, and creates follow-up tasks from approved action items.
Microsoft Dynamics 365	Professional and above	Looks up or creates the Dataverse contact, logs the appointment, and creates follow-up tasks from approved action items.
Freshsales	Professional and above	Looks up or creates the contact, logs the meeting, and creates follow-up tasks from approved action items.
Copper	Professional and above	Looks up or creates the person, logs the meeting activity, and creates follow-up tasks from approved action items.
monday.com	Professional and above	Creates or updates the item on your selected board and adds follow-up items from approved action items.
ActiveCampaign	Professional and above	Looks up or creates the contact, logs the meeting note, and creates follow-up tasks from approved action items.
Close	Professional and above	Looks up or creates the lead and contact, logs the meeting activity, and creates follow-up tasks from approved action items.

Automation and notifications (3)

Automation and notifications integrations
Integration	Plans	What PepoSmart does
Zapier	Professional and above	Sends booking and meeting events to a Zapier webhook URL you provide.
Make.com	Professional and above	Sends booking and meeting events to a Make webhook URL you provide.
Slack	Professional and above	Posts booking and cancellation notifications to a channel you choose.

Payments (2)

Payments integrations
Integration	Plans	What PepoSmart does
Stripe	Professional and above	Collects payment during booking through your own connected Stripe account. PepoSmart does not hold funds.
PayPal	Professional and above	Collects payment during booking through your own connected PayPal account. PepoSmart does not hold funds.

Email marketing

Email marketing facts
Item	Fact
Available on	Professional and above
Capabilities	Contacts created automatically from booking invitees Mailing lists, filterable by event and meeting date One-time and scheduled broadcasts Multi-step sequences with time-delay and previous-email-opened triggers Reusable templates with personalisation variables Open tracking Automatic unsubscribe link on every send Sending through your own SMTP credentials and sending domain
Limitations and responsibilities	Sending volume is bounded by your own SMTP provider's rate and daily limits, not by PepoSmart. Deliverability depends on your sending domain's SPF, DKIM and DMARC records and your own sending reputation. PepoSmart cannot guarantee inbox placement. Sequence membership is fixed when the sequence starts. Contacts added to the list afterwards are not enrolled in a sequence already running. A booking records that someone met with you. It is not, by itself, marketing consent — you are responsible for having a lawful basis before sending marketing email to a booking contact. Open tracking is an estimate. Image blocking, Apple Mail Privacy Protection and corporate scanning proxies both suppress real opens and manufacture false ones, so opens should not be the sole trigger for a high-stakes action.

Payments

Payment facts
Item	Fact
Available on	Professional and above
Providers	Stripe and PayPal
How it works	Invitees can pay while booking when you connect your own Stripe or PayPal account. Payment collection is available on Professional and above.
Limitations	You connect your own Stripe or PayPal account. Funds settle to that account and PepoSmart never holds them. Supported currencies, payout countries and processing fees are set by Stripe or PayPal, not by PepoSmart. Refunds are issued from the Stripe or PayPal dashboard. Cancelling a booking in PepoSmart does not automatically refund a payment.

Embedding and API

Developer facts
Item	Fact
Embedding	Booking pages can be embedded in another site or portal with an iframe. Available on all plans.
API available on	Business, Enterprise
Authentication	API key, sent as a request header and rate-limited per endpoint group.
Resources	Event types, Availability, Bookings, Contact context
Scope	The REST API covers scheduling resources only. There is no public API for recordings, transcripts or coaching data.

Security, privacy and data handling

Data handling facts
Item	Fact
Credential storage	Calendar, conferencing, CRM and SMTP credentials are encrypted at rest before being stored, and OAuth tokens are refreshed automatically.
Recording and consent	The notetaker joins as a visible participant so every attendee can see the meeting is being recorded. Meeting hosts remain responsible for any notice or consent their jurisdiction or organisation requires.
AI processing	Transcripts are processed by third-party large-language-model providers to produce summaries, action items and drafts.
Deletion	Recordings, transcripts and meeting records can be deleted from the meeting record at any time.

See the Privacy Policy and Terms for the controlling legal text. Peposmart Inc is the data controller.

What PepoSmart does not do

Stated explicitly, because a buyer who discovers a gap during evaluation trusts the rest of the page less.

SSO and SAML are not available today.
PepoSmart does not currently publish a SOC 2, ISO 27001 or other third-party security certification.
There is no published uptime SLA outside an Enterprise contract.
The AI notetaker cannot record phone calls or in-person meetings.
There is no browser extension and no native mobile app; PepoSmart is a web application.
There is no public API for recordings, transcripts or coaching data.
PepoSmart does not hold funds — payments settle directly to your own Stripe or PayPal account.
PepoSmart does not manage marketing consent records on your behalf.

Found something wrong?

This page is maintained against the running product and was last verified on 22 August 2026. If a fact here is out of date or contradicts something else on the site, email [email protected] and we will correct it.